Terms and Conditions

This website, dermatriz.com, is operated by Dermatriz Limited (“Dermatriz”, “we”, “us”). It provides information about professional skincare and aesthetic products, brands, training and business cooperation. These terms govern use of this website. Please read them before use and stop using the website if you disagree. Visiting the website does not itself constitute consent to direct marketing.

We take reasonable care over the information we publish. However, product details, formulations, packaging, availability and training arrangements may change. Please confirm current details with us before making a purchasing or treatment decision. Brand names and product listings do not mean that every product is suitable for every market, person or use.

Articles, images, videos and product descriptions provide general information and professional reference. They are not personalised medical advice, diagnosis or treatment recommendations, and do not guarantee results. Professional products and devices should be used by appropriately trained and qualified personnel in accordance with their labels, operating instructions and applicable law. Consult a suitable healthcare professional about personal skin, scalp or health concerns.

Submitting a form or contacting us by email or WhatsApp does not automatically create an order, distribution arrangement, training booking or other transaction contract. Prices, payment, delivery, returns, warranties and cancellation arrangements for a transaction are governed by the applicable written quotation, order confirmation or separately agreed contract. Its specific provisions take priority on matters relating to that transaction. Nothing here restricts rights that cannot lawfully be excluded. Transactions on a separate website or store are subject to its relevant terms.

Only submit information you are entitled to provide and take reasonable care that it is accurate. You must have appropriate authority when acting for a business. Do not include medical records, patient details, identity document numbers or other unnecessary sensitive information in a general enquiry.

You must not use the website unlawfully, impersonate others, send spam or malicious code, bypass access controls, or interfere with the website or other users. Unauthorised bulk automated extraction, misleading claims of brand or distributor affiliation, and commercial republication of content are prohibited.

Unless stated otherwise, rights in our text, layout, design and original materials belong to us or our licensors. Brand names, logos and product materials belong to their respective owners. You may reasonably view content for personal or internal business evaluation and download materials where the website expressly allows it, preserving ownership notices. Other copying, modification, sale, publication or trademark use requires permission from the relevant rights holder or another lawful basis.

The website may link to or embed third-party services, including brand websites, video platforms, social media and WhatsApp. Their content, availability and data handling are subject to their own arrangements. A link does not necessarily endorse all of their content. Read their terms and privacy information before using them. We remain responsible for obligations applicable to processing under our control.

We take reasonable steps to maintain the website but cannot guarantee uninterrupted availability, complete accuracy, or freedom from security incidents in the website, downloads or third-party services. Please use appropriate device and information security measures.

To the extent permitted by applicable law, we are not responsible for losses arising from general website information or temporary interruptions that we could not reasonably foresee. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. These terms do not replace separately agreed responsibilities for a transaction.

Our Privacy Policy and Cookies Policy explain the handling of enquiry information, technical information and your choices. Any notice and consent required for direct marketing are handled separately from general website use.

We may update the website, its functions and these terms, showing the last updated date on this page and giving appropriate notice of material changes. Revisions do not automatically change an existing transaction contract retrospectively. We may lawfully restrict access where we reasonably suspect abuse, a security risk or unlawful activity.

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes are subject to the Hong Kong courts, without affecting non-excludable rights under other applicable laws. The Chinese and English versions are intended to have the same meaning. Any difference will be interpreted in light of applicable law, context and the purpose of these terms.

Contact Dermatriz Limited at info@dermatriz.com or telephone/WhatsApp +852 9183 7388.